Customer Service

Earning Points & Miles®

• How can I earn HHonors rewards?

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  The way you earn rewards is by accumulating HHonors points during your stays at more than 2,900 Hilton Family hotels worldwide. You can redeem them for luxury vacations, Experience Rewards, shopping sprees, entertainment park visits and more. You can also earn airline miles with more than 50 air partners.

  You can also earn your way towards HHonors rewards in all of these ways:

  Credit cards

  Shopping

  Car & rail travel

  Online & cellular services

  Groups, events & meetings

  Exchange miles for points or purchase points

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• What are my Earnings Style options?

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  Hilton HHonors^® has three Earnings Styles you can choose from to maximize your rewards.

  
  

  You can change your Earnings Style preference at any time— prior to every HHonors stay.

  Points & Miles Earnings Style #1:
  HHonors Base Points + Variable Miles
  

  This Earnings Style earns 10 HHonors Base points + 1 airline mile per eligible US dollar spent. All HHonors accounts are defaulted to this option until another is specified.
  To select this Earnings Style, indicate your Preferred Airline Partner on your HHonors account Profile. If your Preferred Airline or Rail Partner doesn’t offer variable miles, you will receive Points + Fixed Miles, or you may select another partner

  
  

  To check if your Preferred Airline Partner offers variable miles, please refer to this chart.

  
  

  Points & Miles Earnings Style #2:
  HHonors Base Points + Fixed Miles

  
  

  Choose this Earnings Style to earn 10 HHonors Base points (per eligible US dollar spent)+ 500 miles per stay (100 miles per stay at Hampton^® and Homewood Suites by Hilton^®). To check each partner’s fixed-mile credit, please refer to this chart.

  
  

  Earnings Style #3:
  HHonors Base Points + Bonus Points

  
  

  Choose this Earnings Style to earn 10 HHonors Base points + 5 bonus points per eligible US dollar spent.

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• What is the difference between Base and bonus points?

  Base points are earned in relation to eligible dollars spent at participating Hilton Family Hotels. Bonus points are awarded in conjunction with promotional offers. While Base and bonus points have equal value in terms of reward redemptions, only Base points count toward VIP tier qualification.

• Will my points ever expire?

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  Members who do not earn any points in any 12-month consecutive period will be removed from the program and, if so, are subject to forfeiture of all accumulated points.

  Forfeited points will not be posted back to any account after it is deactivated. To keep your account active, you may:

  a. Stay at a Hilton Family hotel, thus reactivating membership; or
  b. Earn HHonors points through any third party source of HHonors point accumulation; or
  c. Purchase HHonors points ]