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U.K. 0870 5 90 90 90
Outside U.K. 00800 4445 8667

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VIP Tiers

  • What is an HHonors VIP and how can I become one?

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    HHonors VIPs enjoy bonus points for every qualifying stay, special recognition and reward opportunities, on-property benefits and exclusive privileges.


    The more you stay with us, the more rewarding your membership becomes. VIPs have 12 months from the month they attain any VIP tier to accrue the necessary points, nights or stays to maintain their VIP status. As a VIP, as soon as you become eligible for a tier level upgrade, we’ll notify you and send your new card.


    The benefits you receive at any VIP tier level are valid for at least 14 months after you’ve earned them.


    Find out what the thresholds are for Silver, Gold and Diamond VIPs here

    ]

  • What are the Privileges associated with each HHonors VIP tier?

    [For a complete list of each tier’s benefits, please click here]

  • Why does each property offer different on-property benefits to VIPs?

    Each Hilton Family hotel likes to reward guests in its own way, depending on its location and particular character.

  • What is the difference between a 'stay' and a 'night'?

    A 'Stay' is defined as the total number of consecutive nights spent at the same participating hotel, whether or not a guest checks out and checks back in again. A ‘Night’ is defined as one night at any participating hotel.


  • lbl_name_WA

    Discover a group of unique and extraordinary hotels inspired by New York's legend.

  • lbl_name_CH

    The contemporary luxury brand of The Hilton Family of Hotels.

  • lbl_name_HI

    Find great hotel deals. Hilton offers luxury hotels, city hotels, park hotels. Secure last minute online bookings, reservations at hilton.co.uk

  • lbl_name_DT

    Warm. Comfortable. Friendly. We provide true comfort to today's business & leisure travellers.

  • lbl_name_ES

    Relaxed, upscale environment with over 200 all-suites locations in the US, Canada and Latin America.

  • lbl_name_GI

    Sleep Deep, Work Smart, Eat Well, Stay Fit and Treat Yourself with every stay.

  • lbl_name_HP

    Trusted for a good night's rest by value conscious and quality minded travellers.

  • lbl_name_HW

    Whether you're travelling for a few nights or a few months, you can Make Yourself at Home®.

  • lbl_name_HT

    New from the Hilton Family of Hotels, an all-suite brand of extended stay hotels.

  • lbl_name_HV

    Enjoy the benefits of your very own vacation villa, without the hassles of second home ownership.