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How do I get credit for a missing HHonors stay?
[To receive credit, simply submit a missing stay request. Sign into your HHonors account, then click on the HHonors Summary tab]
How far back can I receive credit for a missing HHonors stay?
Requests must be received at Hilton Reservations and Customer Care within six months from the date of stay.
Can I view my room folios online?
Yes, e-Folios are available from most hotels for three months after your check-out date. Folios may be delayed up to two days from the date of check-out.
What can I do if I don't see a hotel I recently stayed at on the list of My Hotel Stays?
[If you are a Hilton HHonors member and want to confirm that your stay history is accurate, sign in and click on the HHonors Activity tab.]
Why isn’t there an e-Folio available for every hotel in the list of My Hotel Stays?
[Online folios are not available online for:
- Conrad Hotels & Resorts (outside the US)
- Hilton International Hotels
- Hilton Las Vegas
- Hilton Myrtle Beach
- Hilton Grand Vacations Club
- Hilton Grand Vacations Orlando
- Hampton Inn San Jose Costa Rica
- Hampton Inn & Suites San Jose
- Hampton Inn Guayaquil
- Ecuador Embassy Suites Bogotá, Columbia
- Embassy Suites Caracas, Venezuela
- Doubletree El Pardo Lima, Peru
- Embassy Vacation Resort Maui, Hi
- Embassy Vacation Resorts Kauai, Hi
- Embassy Suites Denver Downtown
- Grand Vacation Valdoro Mt. Lodge
- Embassy Vacation Resort Orlando
- Embassy Vacation Resorts Lake Tahoe
Why doesn’t the e-Folio reflect charge corrections made by the hotel after my stay?
If the hotel makes any adjustments to a stay folio after you check out, those changes may not appear online. Please call the hotel and they will be happy to provide you with further assistance.
I just joined Hilton HHonors and had a recent stay prior to my enrolment. Can I get credit for that stay?
[For new members, credit will be accepted for any qualifying HHonors stay occurring within 30 days prior to enrolment in the program. Written requests email@example.com must include the member's name, HHonors account number, address and daytime telephone number.]